Business Process Mapping: Improving Customer Satisfaction
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A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.
These competing priorities result in conflicting processes. To help ach A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process.
To help achieve true customer satisfaction, manage-ment needs tools that allow for a holistic approach to analyzing these processes. This book provides that tool.
It shows corporations how to analyze and enhance their critical processes in order to deliver the highest level of service to their internal and external customers. Providing a clear understanding of what process mapping can do for a company as well as practical applications for each step in process mapping, this useful guide outlines a proven method for assuring better processes and building a more customer-focused company.
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BUSINESS PROCESS MAPPING: IMPROVING CUSTOMER SATISFACTION
Be the first to ask a question about Business Process Mapping. Comprehensive Example. Building the Map. Analysis of the Process Maps. Customer Mapping. Interviewing and Map Generation. In his current role as Senior Audit Manager over Special Projects at Farmers AuditInsurance, he identifies and develops processes, programs, and procedures that help provide greater value to Internal Audit's customers.
He has written numerous articles for professional publications and is a popular speaker on many subjects related to internal auditing.